Privacy Policy | Southern California Well Service

Southern California Well Service (“SCWS,” “we,” “us,” or “our”) operates scwellservice.com and the well-service shops in Ramona and Anza. This policy explains what we collect, how we use it — including optional service-related text messages — and how to contact us.

SCWS was founded in 2020 by Brighton Scala and Travis Sego. We carry 60+ years of family heritage in well work through shops we acquired, including Heritage Well Service and Ransom Pump.

Information We Collect

We collect information in the following ways:

Estimate and contact forms: When you request a callback or estimate, the form collects your name, phone number, email address, service address, and job notes (the message or service details you type). City and service type may also be collected so we can route the job.
Information you provide by phone or text: Name, callback number, address, and a description of the well issue.
Automatically collected information: We use cookies and analytics tools (for example, Google Analytics) to collect data about site use, such as IP address, browser type, device information, pages visited, and actions taken (for example, call clicks or form submissions). This helps us improve the site and track performance.

How We Use Your Information

We use your information to:

Provide well drilling, pump repair, and related services
Call you back about an estimate or job
Send optional service-related texts if you opt in (appointment reminders, job follow-ups, and review requests)
Send invoices and process payments
Improve our services and website through analytics

Text Messages (SMS)

If you check the SMS box on our estimate or contact form, you agree to receive appointment reminders, job follow-ups, and review requests by text from Southern California Well Service at the number you provided.

Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out. Reply HELP for help.
Consent to receive texts is not required to request a callback, get an estimate, or receive service.

Mobile numbers are not shared with third parties or affiliates for marketing or promotional purposes. We do not sell your phone number. We do not give your mobile number to affiliates or other companies so they can text or market to you.

We may use service providers that help us operate the shop (for example, scheduling or messaging tools) under confidentiality terms. Those providers may process a number only to send the service texts you opted into — not to market their own products.

For SMS terms, see our Terms.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to run the site and understand how it is used:

Essential cookies: Needed for the site to function (navigation and form submissions).
Analytics cookies: Set by Google Analytics to help us understand page views, time on page, and conversion events.

You can manage cookie preferences through the consent banner on your first visit. You can also adjust cookie settings in your browser at any time.

Information Sharing

We do not sell your personal information. We may share information with:

Service providers: Third parties who assist operations (payment processors, scheduling software, analytics providers such as Google) under confidentiality agreements.
Legal requirements: If required by law or to protect our rights, safety, or property.

Mobile numbers collected for SMS are not shared with third parties or affiliates for marketing or promotional purposes.

Analytics data is shared with Google Analytics under their data processing terms. You can opt out of analytics tracking via our cookie consent tool or the Google Analytics Opt-out Add-on.

Your Privacy Rights

Under the California Consumer Privacy Act (CCPA) and other applicable laws, you have rights regarding your personal information:

Right to Know: Request disclosure of the personal information we collect, use, or share about you.
Right to Delete: Request deletion of your personal information we hold.
Right to Opt-Out: Opt out of the sale of your personal information. We do not sell data. You can also opt out of analytics tracking through our cookie consent tool, and you can reply STOP to end texts.

To exercise these rights, contact us using the information below. We will respond within the timeframes required by law (for example, 45 days under CCPA).

Do Not Sell My Personal Information

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Opt-Out of Data Sharing and Texts

If you wish to opt out of data sharing, tracking, or texts, you can:

Reply STOP to any SCWS text to stop messages. Reply HELP for help.
Reject non-essential cookies via our cookie consent banner.
Use browser settings to block cookies.
Contact the shop directly using the information below.

How to Contact the Shop

Questions about this policy, your data, or text messages? Contact Southern California Well Service:

Southern California Well Service
Ramona shop: 1077 Main St, Unit B, Ramona, CA 92065
Anza shop: 57174 CA-371, Anza, CA 92539
Voice: (760) 440-8520
Text: (760) 219-5877
Email: info@scwellservice.com
CSLB #1086994